Top Tips for Stress-Free Car Rental Pickup at Entebbe (EBB)

Landing at Entebbe International Airport after a long flight is just the beginning of your Uganda adventure. But before you hit the road to chase mountain gorillas or explore the source of the Nile, you need to navigate the car rental pickup process. While Entebbe is relatively small and manageable compared to major international hubs, a few insider tips can transform your arrival from stressful to seamless.

Here’s everything you need to know for a smooth car rental pickup at Entebbe airport for your self drive road trip in Uganda.

Before You Even Board Your Flight

1. Confirm Everything in Writing

The golden rule: Get it in email

At least 48 hours before your flight, confirm your booking via email or WhatsApp (the preferred communication method in Uganda). Verify:

• Exact pickup time and location
• Vehicle type and registration number if available
• Driver contact information (if opting for a chauffeur)
• Total cost breakdown with no hidden surprises
• What documents you’ll need

Screenshot or print this confirmation. Phone service can be spotty right after landing, and you’ll want this information readily accessible.

2. Understand Entebbe’s Arrival Process

What to expect when you land

Entebbe International Airport is compact and straightforward, but the process takes time:

• Immigration: 15-45 minutes depending on flight arrivals (can be longer during peak hours)
• Baggage claim: Usually 20-30 minutes
• Customs: Typically quick, 5-10 minutes
• Total time from landing to exit: Budget 60-90 minutes

Most reputable rental companies know this timing and will track your flight, but give yourself breathing room.

3. Arrange Your SIM Card Strategy

Stay connected from minute one

Having local phone service immediately upon arrival is crucial for coordinating with your rental company. You have two options:

Option A: Pre-order a Uganda SIM card online to be delivered to your hotel, or purchase an eSIM before departure (if your phone supports it).

Option B: Buy a SIM card at the airport. MTN and Airtel have counters in the arrivals hall—expect to pay around 10,000-20,000 UGX ($3-5) for a SIM with data. This takes 10-15 minutes but is worth it for peace of mind.

At the Airport: The Pickup Process

4. Know Where to Meet Your Rental Company

Three possible pickup scenarios

Entebbe’s rental pickup locations vary by company:

Inside the terminal: Some companies have desks in the arrivals hall (convenient but rare, and often more expensive).

Airport parking lot: Most common. After exiting customs, call your rental contact. They’ll either meet you at the arrivals area or direct you to the short-term parking lot, which is a 2-3 minute walk.

Off-airport location: Budget companies may ask you to take a quick taxi to their nearby office (5-10 minutes away). This is legitimate but should be agreed upon in advance. They should cover or reimburse the taxi fare.

Pro tip: Before leaving the terminal, use the free airport WiFi to message your rental contact via WhatsApp if you haven’t already.

5. Have Your Documents Ready

The essential paperwork checklist

Dig these out before you reach the rental desk to avoid fumbling:

• Valid passport
• International Driving Permit (IDP)—technically required in Uganda, though enforcement varies
• Your home country’s driving license
• Credit card for deposit (most companies require this)
• Booking confirmation
• Travel insurance documentation (if it covers rental cars)

Important: Some companies accept debit cards, but credit cards are strongly preferred for the security deposit, which typically ranges from $500-1,500 depending on the vehicle.

6. Inspect the Vehicle Thoroughly—Despite Your Fatigue

Take 15 minutes now to avoid disputes later

Yes, you’re tired. Yes, you’re eager to start your adventure. But this step is non-negotiable.

Your inspection checklist:

• Walk around the entire vehicle and photograph all existing damage (scratches, dents, tire condition)
• Check that the spare tire, jack, and warning triangle are present
• Verify fuel level and that it matches your agreement
• Test all lights, indicators, windshield wipers, and horn
• Ensure the air conditioning or ventilation works
• Check for the fire extinguisher and first aid kit
• Document the odometer reading

Take photos or videos of everything with your phone, including the rental agent in the frame if possible. Send these to yourself via email immediately—this is your insurance against false damage claims.

Uganda-specific checks:

• Ensure the vehicle has valid insurance and registration documents in the glove compartment
• Verify the spare key is included
• Check for a working phone charger (request one if not included)

7. Understand Your Route Before You Leave

Don’t wing it in unfamiliar territory

Before driving off, take 5 minutes to:

• Program your destination into GPS or Google Maps
• Ask the rental agent for specific directions and any road conditions to be aware of
• Clarify which roads to avoid (some routes have poor conditions or security concerns)
• Confirm if your initial route requires a 4×4 or if your vehicle is suitable

First-time driver tip: If you’ve never driven in Uganda, ask the rental agent for a quick overview of local driving customs: matatus (minibuses) can be unpredictable, boda bodas (motorcycle taxis) weave through traffic, and roundabouts are common.

Consider asking the rental company if they offer an escort service for the first hour—some do this for a small fee, getting you safely to your first destination while you acclimate.

Money Matters at Pickup

8. Clarify All Costs Upfront

No surprises at the counter

Before signing anything, confirm:

• Daily rental rate
• Airport pickup fee (if applicable)
• Insurance costs and what’s covered
• Fuel policy (full-to-full is standard)
• Mileage limits (unlimited is ideal)
• Security deposit amount and refund timeline
• Additional driver fees if relevant

Red flag: If the agent suddenly introduces costs not in your confirmation email, politely but firmly reference your written agreement. Most discrepancies are honest mistakes, but having documentation prevents you from being overcharged.

9. Handle the Security Deposit Wisely

Protect yourself from excessive holds

The security deposit is standard practice, but here’s how to manage it:

• Ask for the exact hold amount before they process it
• Get written confirmation of the deposit amount and refund process
• Take a photo of the deposit receipt
• Understand the timeline—most companies refund within 7-14 days, but it can take longer for the hold to actually drop from your card

Pro tip: Use a credit card with a high available limit, as the hold will tie up that amount until it’s released.

10. Get Emergency Contact Information

Your safety net

Before leaving the parking lot, ensure you have:

• 24/7 emergency contact number for the rental company (+256-700135510: Asiimwe Phionah)
• Roadside assistance contact (if included)
• Police emergency number (999 in Uganda)
• Your hotel’s contact information

Save these in your phone immediately, and share them with someone back home or a travel companion.

Leaving the Airport

11. Drive Cautiously on Your First Journey

Give yourself time to adjust

The road from Entebbe to Kampala (about 40km) is generally well-maintained but can be chaotic, especially during rush hours (7-9 AM and 5-7 PM).

First-hour driving tips:

• Take your time—there’s no rush
• Stay in the left lane (Uganda drives on the left)
• Watch for speed bumps (often unmarked)
• Be extra cautious of pedestrians and cyclists
• Keep your doors locked and windows up in heavy traffic

If you’re arriving late at night, consider staying near Entebbe your first evening rather than driving to Kampala in the dark while jet-lagged and unfamiliar with the roads.

12. Fuel Up Early

Don’t leave the airport on fumes

Even if you receive the car with a full tank, note where the nearest fuel stations are. There are several reliable stations between Entebbe and Kampala:

• Shell stations are generally reliable and accept cards
• Total and Petro City are also reputable
• Keep some cash (Ugandan shillings) handy, as card machines occasionally don’t work

Common Entebbe Rental Pickup Pitfalls to Avoid

Mistake #1: Not having enough local currency for immediate expenses (parking, tips, etc.)

Mistake #2: Accepting verbal promises about upgraded vehicles or “free” services without written confirmation

Mistake #3: Rushing the vehicle inspection because you’re eager to leave

Mistake #4: Not testing the GPS or phone mount before driving off

Mistake #5: Forgetting to ask about toll roads or parking procedures

If Something Goes Wrong

Despite your best preparation, issues can arise. Here’s your action plan:

If the car isn’t ready: Rental companies usually provide a waiting area or will buy you a coffee. Don’t accept a significant downgrade without compensation.

If the agent isn’t there: Call immediately and wait in a visible location. Don’t leave the airport area without making contact.

If the vehicle isn’t as described: Document everything with photos and either request a different vehicle or a rate adjustment in writing before accepting.

If you feel unsafe about the vehicle’s condition: Don’t take it. Request an alternative or cancel and use a different company. Your safety is paramount.

The Bottom Line

A successful car rental pickup at Entebbe is all about preparation and patience. Confirm details in advance, communicate clearly, inspect thoroughly, and don’t rush the process. The 15-30 minutes you invest in doing this properly will save you hours of potential headaches later.

Remember, you’re in Uganda—a country known for its warmth and hospitality. Most rental agents are genuinely helpful and want you to have a great experience. Approach the process with courtesy and clarity, and you’ll be on the road to your adventure before you know it.

Welcome to Uganda, and happy driving!

To book a car rental at Entebbe airpoort for your next self drive adventure- simply contact us now by sending an email to info@ugandacarrentalbooking or call us now on +256-700135510 to speak with the reservations team.