Car Rental Terms & Conditions - Uganda Car Rental Booking

Thank you for choosing Uganda Car Rental Booking. To ensure a safe, transparent, and enjoyable experience for all, please carefully review the following Uganda car rental terms and conditions. This document outlines the rental requirements, rates, vehicle collection & return, security deposits, insurance, cross-border travel among others.

1. General Terms and Definitions

1.1 Definitions

“Company” refers to Uganda Car Rental Booking, a registered car rental business in Uganda
“Renter” refers to the person(s) signing the rental agreement
“Vehicle” refers to the motor vehicle being rented
“Rental Period” refers to the duration from vehicle collection to return
“Authorized Driver” refers to persons approved by the Company to operate the vehicle

1.2 Agreement Scope

These terms and conditions govern all vehicle rentals provided by the Company. By signing the rental agreement or taking possession of the vehicle, the Renter agrees to be bound by these terms.

2. Rental Requirements

2.1 Driver Qualifications

Minimum age: 23 years (21-22 years subject to young driver surcharge)
Maximum age: 70 years
Valid driving license held for minimum 2 years
International Driving Permit (IDP) required for non-Ugandan licenses
Clean driving record (no major violations in past 3 years)

2.2 Required Documentation

Valid passport or national ID
Current driving license
International Driving Permit (if applicable)
Valid credit card in driver’s name
Proof of accommodation in Uganda (hotel booking/address)

2.3 Payment Requirements

Credit card with sufficient limit for rental charges and security deposit
Cash payments accepted with higher security deposit
All fees must be paid before vehicle collection

3. Vehicle Collection and Return

3.1 Collection Procedures

Vehicle inspection must be completed and signed by both parties
Renter must verify fuel level, mileage, and vehicle condition
All existing damage must be documented on the inspection form
Vehicle keys, documents, and accessories must be checked

3.2 Return Procedures

Vehicle must be returned to agreed location during business hours
Same fuel level as at collection (or refueling charges apply)
Final inspection will be conducted upon return
Late return fees apply for delays beyond agreed time

3.3 Operating Hours

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: 9:00 AM – 2:00 PM
After-hours returns: Subject to additional fees

4. Rental Rates and Fees

4.1 Daily Rates

Rates are calculated on 24-hour periods from collection time
Weekly and monthly discounts available for extended rentals
Peak season surcharges may apply during holidays

4.2 Additional Fees

Young Driver Fee (21-22 years): UGX 30,000 per day
Additional Driver Fee: UGX 20,000 per day per driver
One-way Rental Fee: UGX 150,000 – 500,000 (distance dependent)
GPS Navigation: UGX 15,000 per day
Child Safety Seat: UGX 10,000 per day
Camping Equipment: UGX 25,000 per day per set

4.3 Late Return Charges

1-2 hours late: 25% of daily rate
3-6 hours late: 50% of daily rate
Over 6 hours late: Full additional day charge

5. Security Deposits

5.1 Deposit Requirements

Economy/Compact vehicles: UGX 2,000,000
4WD/Safari vehicles: UGX 3,500,000
Luxury vehicles: UGX 5,000,000
Cash deposits: 150% of credit card deposit amounts

5.2 Deposit Terms

Deposits are pre-authorized on credit cards
Released within 7-14 business days after vehicle return
May be used to cover damages, violations, or outstanding charges
Additional charges beyond deposit are Renter’s responsibility

6. Insurance Coverage

6.1 Included Coverage

Third Party Liability: As required by Ugandan law
Theft Protection: With UGX 500,000 excess
Collision Damage Waiver: With UGX 750,000 excess

6.2 Optional Insurance

Super Collision Damage Waiver: Reduces excess to UGX 200,000
Personal Accident Insurance: UGX 25,000 per day
Personal Effects Coverage: UGX 15,000 per day

6.3 Insurance Exclusions

Damage due to negligent or reckless driving
Off-road driving damage (unless authorized 4WD)
Damage to tires, wheels, windscreen, or undercarriage
Interior damage or theft of personal belongings
Driving under influence of alcohol or drugs

7. Permitted and Prohibited Use

7.1 Permitted Areas

All tarmac roads within Uganda
Approved national parks and game reserves
Border crossings (with prior written permission)

7.2 Prohibited Uses

Racing, rallying, or competitive driving
Driver training or instruction
Commercial transportation of passengers or goods
Towing other vehicles
Off-road driving (except designated 4WD routes)
Driving in restricted military or government areas

7.3 Driver Restrictions

Only authorized drivers may operate the vehicle
No driving under influence of alcohol or drugs
No driving while using mobile phones
Compliance with all Ugandan traffic laws required

8. Fuel Policy

8.1 Standard Policy

Vehicle provided with full tank
Must be returned with same fuel level
Refueling service available at UGX 5,000 per liter above pump price

8.2 Fuel Types

Only use recommended fuel grade
Diesel vehicles clearly marked
Wrong fuel usage incurs full repair costs
Fuel receipts should be retained

9. Maintenance and Breakdowns

9.1 Renter Responsibilities

Daily vehicle checks (oil, water, tires)
Immediate reporting of warning lights or unusual sounds
No unauthorized repairs or modifications
Regular cleaning and care of vehicle interior

9.2 Company Support

24/7 roadside assistance within Kampala/Entebbe
Remote area assistance (additional charges may apply)
Replacement vehicle provided for major breakdowns
Emergency contact: +256 [Phone Number]

10. Traffic Violations and Fines

10.1 Renter Liability

Renter responsible for all traffic violations during rental period
Fines must be paid immediately when stopped by authorities
Company may charge administrative fee for processing violations
Serious violations may result in immediate rental termination

10.2 Common Violations

Speeding: UGX 100,000 – 300,000
Parking violations: UGX 20,000 – 50,000
No valid documentation: UGX 50,000
Mobile phone use while driving: UGX 100,000

11. Damage and Liability

11.1 Damage Reporting

All accidents must be reported immediately to police and Company
Police abstract required for insurance claims
No admission of liability without Company consent
Photos and witness details should be collected

11.2 Liability Limits

Renter liable for damage up to excess amounts
Full replacement cost for total loss
Loss of use charges for repair period
Third-party claims handled through insurance

12. Border Crossings and International Travel

12.1 Authorization Required

Written permission required minimum 48 hours in advance
Additional documentation and insurance required
Border crossing fee: UGX 200,000 per crossing
Deposit increase required for international travel

12.2 Permitted Destinations

Rwanda, Tanzania, Kenya (with proper documentation)
Democratic Republic of Congo and South Sudan prohibited
Maximum 30 days outside Uganda
Vehicle must return through same border point

13. Cancellation and Amendments

13.1 Cancellation Policy

48+ hours notice: Full refund minus processing fee
24-48 hours notice: 50% refund
Less than 24 hours: No refund
No-show: Full charges apply

13.2 Amendment Policy

Extensions subject to vehicle availability
Rate changes may apply for amendments
Downgrade requests: No refund of difference
Upgrade requests: Additional charges apply

14. Special Conditions for Safari/Game Drive Vehicles

14.1 4WD Vehicle Terms

Additional briefing required before collection
Specific route restrictions apply
Enhanced insurance recommended
Park entry fees not included in rental

14.2 Game Drive Guidelines

Maintain safe distance from wildlife
No off-track driving in national parks
Engine off periods to minimize disturbance
Comply with park ranger instructions

15. Force Majeure

15.1 Unforeseen Circumstances

Company not liable for delays due to weather, civil unrest, or natural disasters
Rental may be terminated for safety reasons
Partial refunds considered case by case
Alternative arrangements offered when possible

16. Data Protection and Privacy

16.1 Information Use

Personal data used only for rental purposes
Information may be shared with authorities if required
Marketing communications opt-in basis only
Data retention as per Ugandan privacy laws

17. Dispute Resolution

17.1 Complaint Procedure

Initial complaints to be made to rental location manager
Written complaints within 30 days of rental return
Escalation to senior management if unresolved
Mediation preferred before legal action

17.2 Governing Law

Agreement governed by laws of Uganda
Disputes subject to jurisdiction of Ugandan courts
Language of agreement: English
Currency: Uganda Shillings (UGX)

18. Contact Information

18.1 Emergency Contacts

24/7 Emergency: +256-763697571
Breakdown Assistance: +256-700135510
Head Office: +256-700135510
Email: i[email protected]

18.2 Office Locations

Main Office: Kigo Rd, Lubowa, Kampala
Entebbe Airport: Entebbe International Airport
Additional Locations: Nyanama- Off Entebbe Road

Important Notice: These Uganda car rental terms and conditions may be updated periodically. Current version available at [website] or upon request. By accepting these terms, Renter acknowledges reading and understanding all conditions outlined above.

Planning to rent a car in Uganda for self drive adventure- simply contact us now by emailing to [email protected] or calling us now on +256-700135510 to speak with the reservations team.